Privacy Policy
Effective Date: May 7, 2026
1. Introduction
GreenShield Home & Pest Solutions (“GreenShield,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit gogreenshield.com or contact us for pest control services.
By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly: When you contact us, request a quote, or schedule a service, we may collect your name, email address, phone number, address and ZIP code, and a description of your pest problem.
Information collected automatically: When you visit our site, we collect your IP address, browser type, pages visited, time on site, device type, and the search query or website that brought you here.
Call tracking: We use call tracking technology to monitor inbound calls for quality assurance. By calling us, you consent to calls being monitored or recorded. You will be notified at the start of any recorded call.
3. How We Use Your Information
We use your information to respond to service requests, schedule and deliver pest control services, send appointment confirmations and reminders, process payments, improve our website and services, send promotional offers (you can opt out anytime), and comply with legal obligations.
4. How We Share Your Information
GreenShield does not sell your personal information.
Service providers: We share data with trusted vendors who help us operate our business, including payment processors, scheduling tools, call tracking services, and analytics platforms. All vendors are required to protect your information.
Legal requirements: We may disclose information if required by law or to protect the rights and safety of our customers or the public.
Business transfers: If GreenShield is acquired or merges with another company, your information may transfer as part of that transaction. We will notify you before your data becomes subject to a different policy.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your experience and analyze traffic. We use essential cookies (required for the site to work), analytics cookies (Google Analytics), and marketing cookies (Google Ads, Facebook Pixel).
You can control cookies through your browser settings or opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
6. Your Privacy Rights (Virginia Residents)
If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) gives you the right to access, correct, delete, and port your personal data. You also have the right to opt out of targeted advertising and to appeal any decision we make regarding your request.
To exercise your rights, email us at info@gogreenshield.com or call (804) 798-1725. We will respond within 45 days. We will never discriminate against you for exercising these rights.
7. Data Retention
We retain your information as long as needed to provide services, meet legal obligations, and resolve disputes. Customer records are typically kept for up to 7 years. You can request deletion at any time.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure. If you believe your information has been compromised, contact us immediately at info@gogreenshield.com.
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect information from children. If you believe we have, contact us and we will delete it immediately.
10. Third-Party Links
Our site may link to third-party websites including Google, Facebook, Instagram, and LinkedIn. We are not responsible for their privacy practices. Please review their policies before sharing any information.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted means you accept the updated policy.
12. Contact Us
GreenShield Home & Pest Solutions Email: info@gogreenshield.com Richmond: (804) 606-7378 | 11 S 12th St Suite 102, Richmond, VA 23219 Ashland: (804) 798-1725 | 11109 Old Telegraph Rd, Ashland, VA 23005 Website: gogreenshield.com