11109 Old Telegraph Rd

Ashland, VA 23005

(804) 798-1725

Customer Support

Mon - Fri: 9:00 AM - 5:00 PM

Closed Sat - Sun

Greenshield Home & Pest Solutions – Terms & Conditions

1) GreenShield Pest Control (GPC) agrees to provide service in accordance with the terms and conditions as outlined
in this agreement.
2) The customer agrees to receive and pay for services as outlined on this agreement and to make the premises
available for GPC to perform such services.
3) This agreement is for treatment only. The obligation of GPC under this agreement is to provide the treatment as
outlined.
4) This agreement does not guarantee against present or future insect damage to buildings or contents nor provide
for the repair or compensation.
5) GPC is not liable for any actual or consequential damages to the property or contents sustained by the customer
as a result of any insect infestation. GPC is not liable for any forms of repairs to buildings or contents. GPC is not
liable for any injury or damages resulting from contact with any product used by GPC to treat the premises. GPC’s
liability under this agreement is limited to the amount paid by customer to GPC for the services rendered.
6) GPC does not guarantee the elimination of bed bugs nor does GPC guarantee against the present or future
presence of bed bugs or other insects.
7) GPC does not guarantee most flying insects.
8) Cancellation of this agreement must be in writing and prior to thirty days of the next scheduled service.
9) Cancellation of this agreement prior to the fulfillment of this agreement will result in an early termination fee
equal to the difference of the regularly priced initial service and any applicable discounts received. Minimum of
$100.
10) All payments are due in full within 30 days from the service date. A 2% late fee will be added to invoices that are
over thirty days past due. When an account is determined to be severely delinquent, any applicable termination
fees will be added to the outstanding balance as well as reasonable collections fees. The account will then be
placed with a certified collections agency or an attorney for collections. Customer’s failure to make payment in full
in a timely manner shall terminate this agreement in its entirety immediately without further notice or action by
GPC and discharge GPC from any obligation to customer.
11) Following the initial 12 month period, this contract will remain in effect until canceled in writing prior to thirty days
of the next scheduled service.
12) The customer agrees that if GPC is unable to gain access to the entire property because of locked gates, dogs, or
any other reason service will be performed on the areas that are accessible, and the customer will be charged the
full service rate. However, GPC agrees to return and treat the un-accessible areas or any other areas experiencing
pest activity upon the customer’s request through the duration of the service period.
13) Customer agrees to notify GPC prior to technician rendering service if any occupant of the premises to be treated
is allergic or sensitive to chemicals.

POLICIES AND SERVICE INFO

● Service Reminders: Notification of upcoming services are sent out about seven days before your scheduled service.
These will be sent to you by automated phone call, text message, and/or email. Please notify the office which
method(s) of communication you would prefer.
● General Service: Our regular service routine is a maintenance service focused on protecting your home against pest
infestation. It is important to follow the recommended schedule for continued protection of your home. During each
of these services the technician treats the exterior perimeter of your home, checks for signs of new activity and
sweeps away spider webs.
● Interior Service: For your convenience, please notify the office if you would like inside service performed. We can
then set a time window for your technician to meet with you. Our products will last longer on the interior of your
home and treatment is not necessary during every service. If your regular service has already been performed and
you did not receive inside service but wish to have it done, call the office and we will schedule you for a free
follow-up service.
● Rescheduling or skipping a service: Services are scheduled according to your Service Agreement. If the day
scheduled for your service is inconvenient for you, please notify the office as soon as possible. Services may be
delayed up to two weeks upon communication with the office staff. If services are performed outside of agreed
upon schedule, or skipped, you could be charged your regular service fee during the agreed upon month whether
service is performed or not. For example: your regular service is scheduled for June 15th but you don’t want the
service to be performed until July 10th, you will be billed for the service on the last day of the month that the
service was originally scheduled (billed June 30th and due by July 29th). However, if you are scheduled for service
on February 25th but due to weather conditions your service is not performed and the office reschedules your
service to March 5th, then you will be billed for the service when the service is completed (billed March 6th and due
by April 5th).
● Weather policy: Our technicians might still treat your home when it is raining or snowing. If your technician decides
the weather is too extreme for effective treatment you will be notified and rescheduled. Some products use
moisture to activate, so treating your home during or before a light rain can be more effective.
● Accessibility: If the technician cannot access an area of your property because of locked gates, pets, obstacles, etc.,
they will do your service as best they can and you will be charged the full service rate. Once you can make the area
accessible to the technician, we will schedule a follow-up service to treat that area. Our technicians do not carry
ladders on their trucks. If you need an area treated that requires a ladder for access, you must provide the ladder.
We take all responsibility for the technician’s safety while using provided ladders. Technicians may choose not to
use a ladder if they feel the ladder or area is unsafe.
● Retreats: If you are experiencing pest activity between regular services, call the office to schedule a free retreat. If
you are currently being serviced for an infestation your technician may recommend a retreat to break the egg cycle.
Please understand that we cannot return to treat the same problem too soon as it would be ineffective at that point.
Certain pests, such as fruit flies and gnats, are not covered under our guarantee and may not be eligible for a free
retreat.
● Up-Charges: Your technician will offer you a quote if extensive treatment is requested (i.e. full yard treatment).
● Paperless Options: Service invoices, billing statements, reminders, and other types of communication will be sent to
your email, please ensure we have a record of an email address you check regularly. We can keep more than one
email on record if you would like us to send communication to another member of your household. Separate email
addresses can be provided for general communications and for billing. Receiving paper billing statements via postal

services is still an option, please notify the office if you prefer paper. Text messages and automated phone calls are
sent to the primary phone number on record.
● Payments: Payment for services can be given to the technician at time of service, or anytime up to 30 days after
service is performed. Payments can be made in the form of a personal check, money order or credit card. Payments
may be made online using the link provided on your e-mailed statement. Automatic payments (APay) can be set up
at your request and will (unless otherwise noted) be processed after the service is completed. Payment plan options
are available. Accounts are past due if payment is not made by 30 days after service is performed.
● Late Payments: If your payment is not received by 30 days after a service we will give you a courtesy call.
Communication is important, we understand things sometimes come up that delay payment and mail can get lost.
A late fee of 2% may be added anytime after an account becomes past due. Accounts with two services past due
will not receive the next due service until payment is made. Delinquent accounts will result in additional fees,
cancellation and collections. Accounts on a payment plan will not receive late fees as long as agreed upon
payments are received.
● Continuation of Services: After your Service Agreement is fulfilled, services will automatically continue at the same
rate and schedule as established in the original agreement unless otherwise noted. There are no renewal fees or
new contracts. Services will continue for as long as you would like. If you move, we may be able to transfer your
account to the new address.
● Cancellation of Services: Cancellation of services requires 30 days written notice prior to your next due service. If
you are unable to fulfill the terms agreed upon in your service agreement, a cancellation fee may be charged. The
cancellation fee will include any initial discounts you received. After your Service Agreement has been fulfilled, there
will be no cancellation fees as long as written notice is made 30 days prior to your next scheduled service.
● Communication: We want to hear from you! If you have any questions or concerns please call us at 804-798-1725.
You may also send us an email at officegreenshield@gmail.com. Send us a text at 804-417-6264 (Please do not text
our office number, we will not receive it.)

PEST FREE GUARANTEE

If we still don’t have an infestation under control after two free retreats for the same pest within a service period, we
will then credit your account 100% of your last service payment.
This guarantee will be void if:
● The recommended service schedule is altered
● the technician’s recommendations are not followed
● conducive areas are not rectified

Greenshield Home & Pest Solutions Logo

Don't Miss Out On A FREE Inspection & $40 First Time Service - June Special!

DON'T MISS OUT ON FREE PEST AND MOISTURE INSPECTIONS PLUS A $40 FIRST TIME TREATMENT!