Categories
Informational

FAQ

How will I know when I am scheduled for a treatment?

We send service notifications about seven days before your scheduled service. You can choose to have these sent by automated phone call, text message, and/or email.

What if I want inside my home serviced?

For your convenience, please let us know if you would like inside service performed. We will set a time window for your technician to meet with you. If your regular service has already been performed and you did not receive inside service but wish to have it done, call the office to schedule a free follow-up.

Do I have to have the inside of my home treated at every visit?

No, our products last much longer indoors than they do outside. We recommend having the inside of your home treated seasonally.

What if I’m not home and the technician can’t access my entire yard?

If the technician cannot access areas of your property because of locked gates, pets, obstacles, etc., we’ll try to contact you. Then tech will treat all accessible areas. We will schedule a follow-up service to treat those areas once you are able to make them accessible.

What if I need to reschedule?

If the day we chose for your service is inconvenient for you, please notify us as soon as possible. We’ll do our best to find a day and time to best suits your needs. Services may be delayed up to two weeks upon communication with the office staff.

Can I skip a service?

We do not skip regular maintenance services. Our service routine is scheduled to maintain continuous protection of your home. The products we use naturally wear off over time and if you skip a service, you will loose that protection and void our pest free guarantee. If services are skipped, you may be charged your regular service fee during the agreed upon month whether service is performed or not.

Will you still come in the rain or snow?

Our technicians still work when it is raining or snowing. Especially if you have a set time, we can at least do the inside because you’ve already set aside your time for us. But if the technician decides the weather is too extreme for effective treatment, we’ll reschedule or schedule a follow-up when the weather clears. Some products need moisture to activate, so treating your home during or before a light rain can be just as effective. If the roads are unsafe due to weather, we will let you know and reschedule your service.

What if I see bugs between services?

If at any time you are having problems with any pest covered under our guarantee, please call the office to schedule a free retreat.

What pests are covered under the Pest Free Guarantee?

Most common pests are covered including spiders, ants, roaches, mites, fleas, crickets etc. Pests that are not included in our guarantee are termites, ticks, bed bugs and mosquitoes.

How can I make a payment?

Payment can be made at the time of service, or anytime up to 30 days afterward. We accept payments in the form of a check, money order or credit card. Or, you can pay online using the link provided on your emailed billing statement. Automatic payment and payment plan options are also available.

Can I tip my technician?

Yes. I you feel your tech did an outstanding job and would like to give them a tip, go for it! You can also use the link provided in your service invoice to leave them a review and let us know how they did.

What if my account is past due?

Accounts are past due if payment is not received by 30 days past service date. A late fee of $25 may be added anytime after an account becomes past due. Accounts with two services past due will not receive the next service until payment has been made. Delinquent accounts will result in additional fees, cancellation and placement with a collection agency. Accounts on a payment plan will not receive late fees unless payments are not being made. If you are unable to make a payment on time, please let us know.

What if I’m moving?

As long as you’re moving within our service area, we can transfer service to your new home. If you are moving outside our service area, please give us a cancellation notice 30 days before your next due service. If your service agreement has not been fulfilled, a cancellation fee may apply. We do not charge cancellation fees to our customers who are in the military, as long as proof of moving orders can be provided.
Also, if you are selling your home, you will need a termite inspection before the closing date. We can provide that inspection along with the required paperwork. Give us a call for pricing and scheduling info.

What if I want to cancel?

First of all, please talk to us. We want to work with you to solve any problems or concerns that you may have. Still have bugs? Maybe you need a retreat or a more aggressive treatment plan. Schedule not working for you? We may need to change the frequency of services or tailor your service schedule to work better for you. Financial issues? We can work with you on that too.
Cancellation of services requires 30 days written notice prior to your next due service. If you are unable to fulfill the terms agreed upon in your service agreement, a cancellation fee will be charged.

We want to hear from you! If you have any problems or questions please contact us.

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